Monday's assignment

Monday's assignment

Good afternoon everyone,

Based on the story that was shared with you earlier regarding my experience with the restaurant manager’s rude remarks, write an email to the headquarters to complain about the manager’s attitude.

Make sure to include the following information:

Brief background on the scenario;

What your reaction was;

What the manager’s reaction was;

What you request for a disciplinary action or a fair way to solve that problem.

Dear Head office

Last week I ordered a cheese pizza for a family of 4 people to import the restaurant PIZZA KASY, located in Pharmacy Road and St Clair in Toronto, but had come home I saw that it was a pizza to seafood. I immediately called the customer service , to alert them the mistake and after a few minutes of telephone waiting, they transferred me to the manager. He manager was first apologize for the error, because of a confusion made by the waitress in the restaurant and we had to ask a new book Pizza at home and reduce 10% my bill.

Thank you Sir.

Wednesday's assignment

Wednesday's assignment

Making Arrangements on the Phone

Can you say GRRRRR?

      A-  Listen to a dialogue between a travel agent and a caller. Underline True or False.

1.The caller didn’t want to book the flight online because the flights were quoted in American dollars. 
                                                                    T

2.The caller says he wouldn’t mind a stopover in New York. 
            F

3.The flight is returning on October 7.        
                                        T 

4.The flight from New York leaves from JFK airport. 
                        T 

5.The cheaper flight has two stopovers. 
                                               F

6.The caller has a seating preference. 
                                                   F

7.The travel agent will send José an email outlining all the travel

arrangements. 
                                                                                        T 

8.The travel agent will send the tickets by email. 
                                  T 

     B-  Complete the sentences below with words or phrases used in the dialogue.

1.To arrange a flight is to 
book the flight                                                           

2.Another term for a non-stop flight is    direct  flight                                          

3.To have a seating preference means 
 Sit in a special place                                                

4.If a flight goes directly to its destination, it means there are non stop flight 
             

5.To send something electronically means to send it by 
email

      C-  Imagine that you are José. Listen to the dialogue again and take notes about the two travel options. Send an email message to your friend at work to tell her about the two options and ask her which one she would prefer.

      The travel agent check flight in the two over sites for Jose. She  finds two flights the fist is more expensive, is directly flight to leave Newyork and Mexican city The second flight is cheaper to live newyork and ADM

Monday's assignment

Monday's assignment

Listening Practice

Listen to that video and then answer the following activities:

Listen to the speakers describing their favourite things and do the exercises to practise and improve your listening skills.

1. Preparation: matching

Do this exercise before you listen. Match the verb with the correct noun and write a – g next to the numbers 1 – 7.

1...........take (e)                                                                                                       a. a designer

2…….. listen to (g)                                                                                                 b. your scooter

3…….. watch   (d)                                                                                                   c. a business

4…….. stroke (= move your hand gently over something)  (f)                          d. films

5…….. park  (b)                                                                                                         e. photos

6…….. make it as (= be successful as)     (a)                                                     f. the cat

7…….. set up (= start)      (c)                                                                                  g. music

2. Check your understanding: matching

Match the speakers with their favourite things. Write a – e next to the numbers 1 – 5.

1……(A)..  Speaker                   A a. a tablet

2……(E).. Speaker                   B b. a sewing machine

3…….(C). Speaker                   C c. a scooter

4…(B)….. Speaker                   D d. a set of knives

5……(D).. Speaker                   E e. a cat

3. Check your understanding: gap fill

Do this exercise while you listen. Write the word to fill the gaps.

A. My favourite thing has to be my new tablet. It’s really light and quite _small____________, so I take it with me everywhere. I’m always writing to friends and it’s big enough to do college work on it too. It takes really good __photos___________, and I play games and listen to ___music__________ on it as well, of course. I often download ______film_______ onto it, and watch them in _bed____________. My mum says I’m _____dicted_______, because I’m always on it. I even read things on it at breakfast time. I’m not allowed to at ______dinner _______ time, though. I have to be ___polite__________ and talk to people then. “Welcome back to real life,” my mum says.

B. My favourite thing? Does my ____a cat_________ count as a thing? She’s not really a thing, but anyway. She’s a really ____beautiful_________ little cat. I’ve had her since she was _____________ months old. You know how some cats are really _____independant________ and hardly talk to you? I know cats don’t really talk, but you know what I mean. Well, she’s not like that at all. She’s really ___affectional__________ and comes up to me as soon as I get home, purring away like mad. She makes a lot of ____noise_________ for a tiny thing. She loves being stroked and comes and curls up next to me when I’m on the _____sofa________. She’s great _____company________.

C. My new scooter! It’s quite small, but _____________, and just what I needed for getting around the _____________. I used to have quite a long walk to the _____________, then a longish walk at the other end to get to _____________. But now I can just whiz there on my _____________. And there’s no problem parking, there’s always _____________ for it. You have to be _____________ with the cars and _____________ – they don’t always see you – and when it rains the surface of the road is _____________, it gets really slippery. But in general it’s perfect for me, and I can fit a _____________ on the back too – I’ve got an extra _____________ for a friend. It’s great. Riding along makes me feel so free.

D. This might sound a bit old-fashioned, but my sewing _____________ is my favourite thing. I’m studying _____________ and love making things, as well as designing them. I also love _____________ myself and often buy second-hand clothes – everyone loves the “vintage” _____________ at the moment – and then I adapt them to my _____________. It’s much easier using a machine to do that than doing it by _____________. I do alterations for my mum and my sister too. If I don’t make it as a _____________, I suppose I can always set up my own alterations and customising _____________. Customising clothes, by taking things off and adding things on, is actually very _____________, so I wouldn’t mind that.

E. My set of Japanese knives. That sounds a bit sinister, doesn’t it, but I’m not a _____________ or anything. They’re chef’s knives and the best ones come from _____________. Cooking is my new hobby. I got into it when I started watching Masterchef on TV. Then I went to an evening _____________ for

beginners, and I haven’t looked back since. I try and have a _____________ for between four and eight_____________ every two or three _____________. That gives me something to work towards and I

always do new _____________ so they can try them out and give me feedback. It’s quite an_____________ hobby if you use good _____________, but now my friends help towards the_____________. They still get a good _____________ for a very low price.

4- What’s your favourite thing?

5- Why is it important to you?

6- Vocabulary Box: Write any new words you have learnt in this lesson and use it in a sentence of your own.

Monday's assignment

Monday's assignment

Good morning everyone,

Hope that everyone has enjoyed your summer vacation. Have a look at the above drawing and think how you can relate to it. Try to consider the following questions and then write one paragraph as a quick reflection on that picture. 

1. How do you see it?
2. What do you think the artist wanted to say?
3. What caused this situation from your point of view?
4. How can it be solved?
5. Give a title to the drawing.

1)  I see two people ( boy and girl ) which are beginning on a stone, in  the middle of ocean.

2) This artist imagine two people which enjoy himself in the middle of ocean.

3) This is a beautiful point of view, because this artist was created the exceptional picture, with a popular  blue color.

4) This picture can be solved by the painter, so that he mixes more colors to have this point of view 

5) The title for this draw is a Summer Vacation.

National Occupational Classification

The National Occupational Classification (NOC) is a system of organizing information about occupations in Canada. Every occupation in Canada has a NOC job description, which provides listings of the main duties, employment requirements and job titles. These descriptions are identified by a four-digit code called the NOC code.

Knowing the NOC code for the job you are interested in can make online research easier and quicker. This is because many job search services organize their job listings and occupation information by the NOC code. Here’s how the NOC code works:

• The first number identifies the sector. There are 10 sectors in total (0–9). For example, 0 refers to management occupations, while 6 refers to sales and service occupations.

• The second number refers to the level of education or training the job requires (1–6). Generally:

1 requires a university education

2 or 3 requires a community college or apprenticeship training

4 or 5 requires a high school diploma and/or job-specific training

6 usually requires a short demonstration or on-the-job training

• The third and fourth numbers refer to specific occupations within the sector.

In the example on the right, the 2 refers to the sector Natural and Applied Sciences; the 1 means it generally requires a university degree; together, the code 2146 is the code specific to aerospace engineers. Because the NOC groups occupations that are similar to each other, it is easy to find information about occupations that are related to your occupation of choice. This can be useful if you cannot find a job in your occupation and want to broaden your job search.

Locate the NOC website (www5.hrsdc.gc.ca/NOC). 

Task 1:

List the 10 sectors that the first digit of the NOC code refers to. In small groups, brainstorm three occupations for each sector.

0 - Management Occupations	6 - Sales and Services occupations
1 -  Business, Finance and Administration	7 - Trades, transport and equipment operators
2 -  Natural and applied Sciences	8 - Natural resources, agricultures and related  occupations
3- Health occupations	9- Manufacturing and utilities occupations
4- Education, law and Social, Government Services
5- Art, recreation, culture and sport occupations

Sector 0

Legislator

Financial manager

Investment manager

Sector 1

Financial and investment Analyst

Financial officer

Investment dealer and broker

Sector 2

Physicist

Chemist

Biologist

Sector 3

Dentist

Registered nurses

Veterinarian

Sector 4

University professor

Educational counselor

Elementary school

Sector 5

Editors

Journalists

Librarians

Sector 6

Insurances agents

Financial sales representative

Costumers services

Sector 7

Machinist

Electrician

Plumber

Sector 8

Testers

Logging and forestry

mining and quarrying

Sector 9

Plastic and rudder products

textile

fabric

Task 2:

Think of an occupation you would like to enter in Canada (either as a survival job, or in the occupation you are trained for). Which of the above sectors is this occupation in?

1112 Financial and investment analysts

Sector 1

Financial and investment analysts collect and analyze financial information such as economic forecasts, trading volumes and the movement of capital, financial backgrounds of companies, historical performances and future trends of stocks, bonds and other investment instruments to provide financial and investment or financing advice for their company or their company's clients. Their studies and evaluations cover areas such as takeover bids, private placements, mergers or acquisitions. Financial analysts are employed by a wide range of establishments throughout the private and public sector, such as banks, brokerage houses, insurance companies, investment companies, manufacturing firms, trust companies, utility companies and underwriting firms. Investment analysts are employed primarily by brokerage houses and fund management companies.

Task 3:

Find the NOC code for an occupation that interests you. Read the NOC description for this occupation.       

The NOC code 1112 for this occupation interests.

Description

Main duties

Financial analysts perform some or all of the following duties:

• Evaluate financial risk, prepare financial forecasts, financing scenarios and other documents concerning capital management, and write reports and recommendations
• Plan short- and long-term cash flows and assess financial performance
• Analyze investment projects
• Advise on and participate in the financial aspects of contracts and calls for tender
• Follow up on financing projects with financial backers
• Develop, implement and use tools for managing and analyzing financial portfolio
• Prepare a regular risk profile for debt portfolios
• Assist in preparing operating and investment budgets.

Investment analysts perform some or all of the following duties:
• Collect financial and investment information about companies, stocks, bonds and other investments using daily stock and bond reports, economic forecasts, trading volumes, financial periodicals, securities manuals, company financial statements and other financial reports and publications
• Examine and analyze financial and investment information collected, including profiles of companies, stock and bond prices, yields and future trends and other investment information
• Provide investment advice and recommendations to clients, senior company officials, pension fund managers, securities agents and associates
• Prepare company, industry and economic outlooks, analytical reports, briefing notes and correspondence.

1. How many Major Groups are listed in this sector? What are they?   Major Group 11, Group 12, Group 13,Group 14,
2. What types of occupations are within this Major Group (represented by the three-digit code)?
3. Read the example titles in the NOC description. Do you think knowing these titles can be useful in your job search? How?
4. Read the main duties in the NOC description. List the duties you think are most relevant to this position.

Task 4:

Prepare a short presentation for the class about this occupation. Include related job titles, main duties and employment requirements.

Good afternoon everyone,

In order to get familiar with the Canadian workplace, there are a lot of things we need to consider. 

Here is a list of business idioms that are taken from this website. Please go over them and try to understand each one’s meaning and then follow the tasks below.

Task one: 

Pick five to six of the following idioms and use them in sentences of your own.
1) Best of both worlds : My new job has all advantages
2) Cut comers : My saving account is done badly to save money
3) Don't give up the day job : i  couldn't definetely do professionally this job
4) Far cry from : This culture is very different of my country.
5) It takes two to tango : I need more than one person to prepare my speech.

Task two:

Compose a short story about any event/meeting that has happened to you at your previous workplace. Use at least five to six from these idioms n your story.
First day for my new job, i get up early, i have my breakfast 7 o'clock, i begin my job 9 o'clock. My new give me best of both worlds, but i don't have possibility to cut comers. I need more than one person to build my new strategic for to increase the sales. This workplace has multi-culture people, and is more exciting to work there.

Task three:

Request two from your peers to check and edit your work before you publish it on your blog.

time's up	"Time's up" means that the time for something or someone has ended.	I think his time's up as the CEO. They're going to replace him as soon as they find a suitable candidate.
touch base	To "touch base¨ means to make contact with someone.	Let me make a few phone calls to try to get an answer to your question. I'll touch base with you later today.
twist someone's arm	To "twist someone's arm" means to persuade or convince someone to do something that he or she does not want to do.	The owner thought the advertising budget was a little high. We had to twist his arm to get him to agree to it.
under the table	Something done secretly (and usually illegally) in the business world is done "under the table."	To avoid paying taxes, they paid some of their employees under the table.
up in the air	If something is undecided, it is "up in the air."	We're looking for a test market right now, but nothing has been decided yet. Everything's still up in the air.
uphill battle	Something that is difficult to achieve because of obstacles and difficulties is an ¨uphill battle.¨	Winning the election is going to be an uphill battle. He doesn't have a lot of support at the moment.
upper hand	If someone has an advantage over someone else, he or she has the "upper hand."	He was more experienced and well respected, so he had the upper hand in the argument.
white collar	A ¨white collar worker¨ is someone who works in an office (customer service, management, sales, etc.) The opposite of a white collar worker is a ¨blue collar worker.¨ A blue collar worker is someone who works with his or her hands (manufacturing, construction, maintenance, etc.) ¨White collar¨ (and ¨blue collar¨can also be used to describe a job, position, or place.	There are mostly manufacturing positions here. There aren't a lot of white-collar jobs here.
win-win situation	A "win-win situation" is a situation where everyone involved gains something.	We were happy to get the contract, and they were happy to get such a good price. It was a win-win situation.
word of mouth	If something spreads by "word of mouth," people hear about it by informal conversation with friends, family members, acquaintances, etc.	A lot of local restaurants rely on word of mouth to get new customers.
writing on the wall	The "writing on the wall" refers to the evidence and clues that something (usually negative) is going to happen.	I'm going to get my resume ready. I can see the writing on the wall.
yes man	A ¨yes man¨ is someone who always agrees with his or her superiors.	The company isn't looking to hire someone who is going to try to make a lot of changes. They're basically just looking for a yes man.